From camera roll to phone case
Here’s exactly what happens after you order, and how to pick a photo we can really work with.
How it works
Four steps, and nothing prints until you say so
You only do the first one. We handle the rest.
- Step 1
Upload your photo
Any photo from your phone. Or order now and email it later.
- Step 2
We design it
One of our designers works their magic, turning your photo into your case.
- Step 3
You approve it
Your design lands in your inbox once it’s ready. Ask for tweaks until you love it.
Nothing prints without your OK - Step 4
It arrives
Printed for your exact phone and sent with tracked UK delivery, 3–7 days after you approve.
- Day 0 You order
- Once it’s ready Your design lands
- Your call Tweak it or approve it
- 3–7 days Delivered after you approve
Choosing a photo
What makes a great photo
Sharp and well lit beats fancy. A good phone photo is perfect.
- Both eyes showingFront-on is ideal, but a side-on favourite is fine too.
- Natural daylightNear a window beats flash every time.
- Sharp, not blurryTap their face on your screen to focus before you snap.
- The whole head in frameEars and all. We’ll choose the best crop for your case.
- One pet per photoAdding a second pet? Send a separate photo of each.
Photos that are harder to work with
We can often still make these work, but here’s the quick fix if you can take another.
-
Too dark
Turn a light on or move near a window.
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Blurry
Hold still and tap their face to focus.
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Too far away
Get closer, so their face fills more of the photo.
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Screenshot
Send the original photo from your camera roll.
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Black or dark-coated pet?
Light is everything. Face them towards a window so we can see their eyes and markings, not just a silhouette.
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Ordering a clear case?
Only your pet is printed and the rest is see-through, so don’t worry about a messy background. We take it out.
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Two pets on one case?
Send a photo of each. They don’t need to be taken together, or even in the same year.
Not sure it’s good enough? Send it anyway.
A real person looks at every photo before we start. If it won’t print well, we’ll tell you and help you find another. That goes double for a pet who’s no longer with you. Older photos are often better than you think.
Quick photo check
Open the photo you’re thinking of and tick what’s true.
Most photos pass. If yours doesn’t, you can still send it.
Upload your petHelp centre / Photos and designs
Help with photos
The things people ask us most once they’ve ordered.
I forgot to upload my photo
No problem. Reply to your order confirmation email, or email contact@mimipopshop.com with your order number and attach the photo. We’ll match it to your order.
I’ve found a better photo
Email us with your order number as soon as you can. If we haven’t started your design, we’ll simply swap it. If your design has already been sent, [your policy, for example one free swap or a small redesign fee]. We’ll always tell you where your order is before anything changes.
What if I don’t love my design?
Just reply to your design email and tell us what to change. You can ask for as many tweaks as you like before you approve it.
How do I approve my design?
Reply to your design email to say it’s perfect, and we’ll send it to print. Your delivery time starts from then.
Can I send more than one photo?
Yes, please do. Tell us which one you like best, and we’ll let you know if another would print better.
What kind of file do you need?
Any photo straight from your phone works. If you can, send the original rather than one saved from social media or a messaging app, as those are often shrunk and lose detail.
Still stuck?
Send us your order number and we’ll sort it out. We usually reply within 1 day.
- Designed by a real person, not a filter
- Cases for every iPhone and Samsung
- Tracked UK delivery
- Secure checkout